FAQs

If your question isn't answered below please send us an email:

info@lovemonochrome.com 

 

🖤 

 

Are silicone teethers safe for my baby?


Our teethers are non toxic, free from lead, PVC, Mercury, Cadmium, BPA and Phthalates and the silicone used is of food grade standard.

All our products are CE Certified. 

 


How do I wash & care for my teethers?

Before use, please clean teether products in mild soapy water and air dry in an open space. You can do this as many times as you like.

 

For wooden teethers it is best to wipe with a damp cloth. 

After a few uses, please note that a grain-raise may occur on wood's surface because love monochrome does not coat our products with lacquer or any harsh chemicals.  You can lightly rub the wooden teethers with fine grit sand paper which will maintain a smooth finish to the teether.

 

  

What are your shipping costs?

 

$5 flat rate within Singapore / free shipping on orders over $100

$14 flat rate international shipping / free shipping on orders over $200

 
 
What are your delivery times?


Singapore approx 2-5 working days 

international approx 6-8 day working days 

 


What is your returns policy?


Our policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should contact us and we will provide you with the address to post your items too.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Refunds (if applicable)
Once your return item is received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lovemonochrome.com

 

*We use minimal packaging and reusable packaging where possible.



** Safety information**

Remember to be aware of SIDS when giving items to your baby. Do not leave items unattended with babies especially when they are sleeping in a cot.
Regularly check for wear and tear to make sure nothing has come loose and becomes a choking hazard, discontinue use if the product is damaged in anyway. Our necklaces are intended for Adults and not for children to wear.  Our Necklaces and teething bracelets are NOT toys. Do not leave your child unsupervised with any of our products.